Returns & Exchanges
At Matchbox Jewellery, we want you to love your new pieces, which is why we offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they are faulty.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely place your jewellery in its original Matchbox gift box and mailing satchel to ensure it remains protected during transit.
Ship Your Item
Attach the provided prepaid shipping label to your package and drop it off at any authorized postal service location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing