Frequently Asked Questions
Everything you need to know about our curated collections.
What materials are used in Matchbox Jewellery pieces?
We use high-quality materials including 18k gold vermeil, 925 sterling silver, and ethically sourced gemstones to ensure durability and a premium finish.
How should I care for my jewellery?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in their original Matchbox pouch in a cool, dry place.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey.
Are your products hypoallergenic?
Yes, our jewellery is nickel-free and lead-free, making it safe and comfortable for those with sensitive skin.